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Return & Refund Policy

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Thank you for supporting our family business and bringing Schwadron Art into your home. We take immense pride in the quality of our artwork and want you to be completely satisfied with your purchase.

Because our pieces—including our canvas prints—are made-to-order and custom-fulfilled for you, we have established the following guidelines to ensure a smooth experience.

1. Damaged, Defective, or Incorrect Items

We handle every order with the utmost care, but if your artwork arrives damaged during transit, or if there is a manufacturing defect, we will gladly make it right.

  • Timeline: Please inspect your order upon receipt and contact us within 5 business days of delivery.

  • Process: Email us at Schwad.art@gmail.com with your order number and clear photographs of the damage (including the packaging, if possible).

  • Resolution: Once verified, we will arrange for a replacement to be printed and shipped to you at no additional cost, or issue a full refund.

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2. Canvas Prints & Custom Orders

  • Canvas Prints: Because our canvas prints are printed specifically for you upon purchase, we cannot accept returns or exchanges for buyer's remorse or accidental incorrect sizing. Please double-check the dimensions before placing an order.

  • Original Artwork & Commissioned Pieces: All sales of physical original paintings and custom commissioned artworks are final.

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3. Refunds & Processing

In the event that a refund is approved (such as for a damaged item that cannot be replaced):

  • The refund will be processed automatically back to your original method of payment.

  • Please allow 5 to 10 business days for the credit to appear on your account, depending on your bank or credit card issuer's processing times.

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Contact Us

If you have any questions about your order, our printing process, or a specific shipment, please don't hesitate to reach out to us. We are always happy to help!

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